Returns & Complaints

Pursuant to articles 45 et seq. of Legislative Decree 21/14, if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his/her professional activity, or does not make the purchase by indicating a VAT number), he/she has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.

To exercise this right, the Customer, within 14 calendar days from the date of receipt of the goods, must contact Casabonaria customer service at 070 4641676, informing of his/her intention to withdraw from the contract by means of a declaration
explicit or, alternatively, send a communication by registered letter or e-mail (specifying name, full address, telephone number and possible e-mail address), declaring that you wish to exercise the right of withdrawal, to:

Casabonaria
Via Ciusa 16 09131 Cagliari (CA) – Italy
info@casabonaria.com

In case of withdrawal from the contract, payments made to Casabonaria will be refunded, without delay and in any case no later than 14 days from the moment the returned goods are received. This refund will be made using the same means of payment used for the initial transaction.

For reimbursement by bank transfer, the customer is required to promptly provide the bank details on which to obtain the reimbursement (IBAN and account holder).

The direct cost of returning the goods will be borne by the Customer.

The customer will take care of the return of the goods to Casabonaria Via Ciusa 16 09131 Cagliari (CA) – Italy, through a carrier of his/her choice. The customer assumes all responsibility for the shipment of the goods subject to withdrawal, until they are received in our warehouse.

In the event of damage to the returned goods during transport, Casabonaria will inform the customer of the incident (within 5 working days of receiving the goods in its warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain reimbursement of the value of the goods (if insured); in this eventuality the product will be made available to the customer for its return, at the same time the request for withdrawal will be cancelled.

The refund of the goods subject to return will be suspended until the date of receipt of the same at the Casabonaria headquarters.

The right of withdrawal is however subject to the following conditions:
The right applies to the product purchased in its entirety; it is not possible to exercise withdrawal on only part of the product purchased.

the right does not apply to: consumable products, once opened;

the right does not apply to: products made to measure or clearly personalized;
the purchased item must be returned intact and perfectly clean, returned in the original packaging, complete in all its parts (including packaging and any documentation to limit damage to the original packaging, we recommend placing it in a second box;

In all cases, the application of labels or adhesive tape directly onto the original product packaging should be avoided.

Upon arrival at the warehouse, the returned product will be examined to assess any damage or tampering.

The right of withdrawal lapses entirely, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where Casabonaria ascertains:
the non-diligent use of the asset which has compromised its integrity;

the use of any consumables;
the lack of the external packaging and/or the original internal packaging;
the absence of integral elements of the product, damage to the product for reasons not attributable to the transporter.
In the event of forfeiture of the right of withdrawal, the goods will remain at the Casabonaria headquarters, available to the Customer for collection at his/her own expense.

For further information you can write to us at info@casabonaria.com or call Tel. +39 070 4641 676